The Elite Leader Workbook Overview

A commitment to acquiring the personal characteristics, qualities, core values, skills and presence of both a Chief Communications Officer and Chief Culture Officer. This combination will enable you to effectively create a Positive High Performing “Recognition Based” Culture as the core component of your Elite Leader System.

Accepting, embracing and promoting the first two basic components of the High Performing Culture i.e.: Respect and Appreciation.

Accepting embracing and promoting the two most critical components of the High Performing Culture i.e.: Recognition/Coaching and Caring which leads to Trust. Understanding how you then protect, sustain, preserve and build on the great culture that has been created.                                                

Setting your team up for success through alignment up and down the organization with every ROLE having “agreed upon” goals, initiatives and performance expectations. These techniques create an excellent hyper flow of positive communications and process integration that lead to a creative entrepreneurial team environment which is the core of a great culture that then supports operational exceptionalism.

The Art and Science of motivating those associates that possess adequate skills and a strong work ethic and demonstrate positive attitudes toward wanting to elevate themselves from C and B performers to confident, self-motivated and self-performing B+ and “A” performers. These associates have the goal to totally eliminate the wasted and time-consuming activity of micromanagement.

Surrounding yourself with B+ and “A” performers then allows the Elite Leader to convert their bandwidth from solely tactical activities of the day to creating new strategic initiatives. These initiatives facilitate improving:

• Operational activities
• Marketing
• Messaging and business development processes
• New and/or improved products or services
• Customer satisfaction
• Financial Performance

Acquiring the mentality and patience to Train and then Trust is the “difficult” challenge of an aspiring young Elite Leader. Transitioning from working in the business to working on business is all about the confidence you have and display in your team, and in yourself to take a moderate step back from managing the day to day and not being afraid to create and manage new ideas.

Being willing to take the risk and overcome the fear of transitioning from the Tactical to the Strategic must be aligned with a strong and consistent desire to achieve the status of an Elite Leader.

Also discuss the art of “managing up” and “eliminating silos.”

Understanding “Quality and Effective Communications” is the one and only vehicle you have to achieve both the creation and maintenance of a Positive High Performing Culture and, ultimately, consistent operational excellence. You had better find a way to be an exceptional communicator or you can’t be an Elite Leader.

Tying the bow around Culture and Communications by discussing “Human Tithing” i.e.: The Art of managing by walking around.

The elite art of how you can “change” poor performance or poor behavioral attitudes and still maintain motivation and loyalty.

Understanding that when you develop your Team to be B+ and “A” level confident, self-motivated and self-performing associates, your leadership bandwidth opens up significantly and allows an Elite Leader to transition from only Tactical (In the business activities) to many Strategic (On- the business activities). This added bandwidth that you will now make available can be used as “think time” to create and test visionary new ideas.

New ideas evolve into “creating and managing change” with a requirement to formulate many decisions, some of which will be difficult, to create or improve a process for the overall good of the company.

This chapter is about eliminating paralysis by analysis and understanding both the necessity for making decisions and most importantly the art of collaborative decision making that allows for “buy-in.” This buy-in results in quick and successful implementation of positive changes that can generate significant improvement, with a much-reduced levels of conflict. The Elite Leader becomes the “change agent” for improvements.

The elite art of creating a “customized” Management Operating System (MOS) “Command and Control System”. An MOS allows the performance of every process and activity within your areas of responsibility to be integrated and monitored so “variances to plan” can be quickly identified, communicated, analyzed and adjusted.

A major component of developing an effective flow of operational processes is to also have a great flow of communications. A strong flow of communications is developed to surround your Command-and-Control System so “plan variances” can be recognized and acted on quickly.

Understanding the science of Time Allotment, Prioritization and Management.  It should never be the case of not having enough time but having allotted your time properly and planned it so everyone on your team is working on your schedule, not you working on all of your team’s individual schedules.

Nothing good happens in any business until you have provided your targeted customers and buying influencers with a product or service that is perceived as having “competitively differentiated value.” This value allows your company to make a sale.

A major part of that product or service “differentiated” value is the component we call “customer satisfaction.” This concept revolves around how the customer feels about what your company has to offer, including:

• Products
• Services
• People
• Sense of urgency
• Problem solving skills
• Overall attitude for wanting to accommodate their needs

There is an art that an Elite Leader perfects in their Service Team that continually demonstrates, with every customer contact, the attitude of caring, compassion, urgency and a passionate desire to find an acceptable solution. By the way, this same art of “customer satisfaction” applies to “internal processes” that are designed to support each other but often don’t.

A Review of the Elite Leader’s OVERALL PHILOSOPHY on Business, Growth, Culture, Operational Exceptionalism and World Class Customer Service and Satisfaction.